Terms of service
Last updated: 30 September 2026
We know terms of service aren't the most exciting thing to read, but we want you to know what to expect when you buy from us or use our website.
We've tried to keep these terms clear and straightforward, while covering the things that matter: how orders work, what happens when you buy something from us, and what you can expect from us in return.
If you have a question about anything here, please get in touch. We're always happy to help.
1. About these terms
These Terms of service apply when you use our website, place an order with us or otherwise interact with our services.
The With You Company Limited ("The With You Company", "we", "us" or "our") operates this website and sells the products available through it.
Our registered address is:
The With You Company Limited
48 West George Street
Glasgow
G2 1BP
UK
You can contact us at hello@thewithyoucompany.com.
By using our website or placing an order, you agree to these Terms of service. Other policies may also apply to your purchase, including our Privacy policy, Shipping policy and Refund policy.
If your purchase includes a With You Workplace Product, the Workplace Organisational Licence Agreement will also apply to your use of that product.
2. Using our website
You may use our website for lawful purposes and in a way that does not interfere with the website or prevent others from using it.
You must not knowingly introduce viruses, malicious code or anything else that could damage, disrupt or compromise our website or systems.
We may occasionally need to update, suspend or withdraw parts of the website, for example for maintenance or technical reasons. We will do our best to keep things running smoothly, but we cannot guarantee that the website will always be available or error-free.
3. Our products
We try to make our product descriptions, photographs and other information as accurate as possible.
Colours and appearance can sometimes look slightly different depending on your device or screen settings. We may make small changes to products, packaging or materials where reasonably necessary, provided this does not materially affect the product you have ordered.
Some of our products can be personalised. Where you provide personalisation details, you are responsible for making sure the information you provide is accurate. Personalised or made-to-order products may have different cancellation rights, as explained in our Refund policy.
We may occasionally need to stop selling a product or make changes to its availability. If this affects an order you have already placed, we will contact you and explain what happens next.
4. Placing an order
When you place an order through our website, you are asking to buy the products in your order.
We will send you an order confirmation when your order has been received. Your order will be accepted once we have confirmed it and received payment, unless we tell you otherwise.
We may need to refuse or cancel an order in limited circumstances, for example if a product is unavailable, there is an obvious pricing or product-description error, or we reasonably believe an order has been placed fraudulently.
If we cancel an order after you have paid, we will refund any payment you have made for the cancelled order.
Please check your order carefully before submitting it, particularly delivery details and any personalisation information.
5. Prices and payment
The price you pay will be the price shown when you place your order, unless there is an obvious error.
Shipping costs, where applicable, will be shown at checkout before you complete your purchase.
We accept the payment methods made available at checkout, which may include card payments, Shopify Payments, Shop Pay, Apple Pay, Google Pay, and Klarna.
Payment must be received before we supply your order, unless we have agreed otherwise with you in writing.
From time to time, we may offer discounts or promotions. Any specific terms that apply to a promotion will be made clear at the time.
6. Delivery
We currently deliver physical products to addresses within the United Kingdom only.
Information about processing times, estimated delivery times, delivery options and shipping costs is set out in our Shipping policy.
We will do our best to meet the estimated delivery times we give you, but delivery times can sometimes be affected by circumstances outside our reasonable control.
Nothing in these Terms of service affects your legal rights if an order is not delivered within the time agreed with you or, where no time has been agreed, within the period required by law.
7. Cancelling an order and returns
Your legal rights to cancel an order, return products and receive a refund are explained in our Refund policy.
These rights include the statutory cancellation rights that apply to many online purchases, as well as your rights if a product is faulty, damaged or not as described.
Some products, including certain personalised or made-to-order products, may be excluded from the statutory cancellation right where permitted by law.
Nothing in these Terms of service is intended to limit or remove your legal rights.
8. The With You Workplace Products
With You Workplace Products may be supplied digitally or in other formats, depending on the product. Where a With You Workplace Product is supplied digitally, it will be made available by download or other electronic delivery method.
Where a With You Workplace Product is supplied as digital content, it is intended for organisational and workplace use and is supplied under the Workplace Organisational Licence Agreement.
The Workplace Organisational Licence Agreement explains how the With You Workplace Products and their materials may be used within the organisation that purchases them, including the restrictions on sharing or using the materials outside that organisation.
The With You Workplace Products are licensed, not sold. Purchasing a With You Workplace Product does not transfer ownership of the product or its underlying intellectual property to the purchaser.
Where your order includes a With You Workplace Product supplied as digital content, you will be asked at checkout to consent to immediate access and acknowledge that you will lose your statutory right to cancel once the download or other electronic supply begins.
Further information about cancellation and refunds for digital products is set out in our Refund policy.
If there is any conflict between these Terms of service and the Workplace Organisational Licence Agreement specifically concerning the use of the With You Workplace Products, the Workplace Organisational Licence Agreement will take precedence.
9. Intellectual property
The content on our website, including our name, branding, text, graphics, photographs, designs and other materials, belongs to The With You Company or the relevant rights holder and is protected by intellectual property laws.
You may use our website and its content for your own personal or legitimate business purposes in connection with using our products and services.
You must not copy, reproduce, republish, distribute, sell or commercially exploit our website content or branding without our written permission, except where the law allows you to do so.
The intellectual property in the With You Workplace Products is dealt with separately under the Workplace Organisational Licence Agreement.
10. Our guidance and resources
Some of the content, products and resources we provide are designed to offer practical ideas, information and support around difficult moments and workplace situations.
Unless we expressly say otherwise, our content and products are not legal, medical, clinical, therapeutic, psychological, HR or other professional advice.
You should use your own judgement about what is appropriate for your circumstances and seek specialist or professional advice where necessary.
11. Third-party services and links
Our website may use third-party services to help us operate our business, including payment, delivery, email, digital-download and website services.
We are not responsible for the content or operation of third-party websites or services that we link to or make available through our website.
Where you use a third-party service, that service may have its own terms and privacy policy.
12. Our responsibility to you
We take care in providing our products and operating our website.
Nothing in these Terms of service excludes or limits any responsibility or legal right that cannot legally be excluded or limited, including your rights in relation to faulty or misdescribed goods or digital content, or our liability for death or personal injury caused by our negligence.
Subject to those rights, we are not responsible for losses that could not reasonably have been expected when the contract was made, or for losses that arise from your use of our products or website in a way that we could not reasonably have anticipated.
Nothing in these Terms of service affects your statutory consumer rights.
13. Events outside our reasonable control
Sometimes circumstances outside our reasonable control can affect our ability to provide products or services. This might include serious disruption to delivery networks, natural events, widespread technical failures or other circumstances we could not reasonably have prevented.
Where this happens, we will do our best to keep you informed and to minimise any disruption.
This does not affect your legal rights, including your rights to cancel an order where those rights apply.
14. Changes to these Terms of service
We may update these Terms of service from time to time, for example if our products, services or legal obligations change.
The version that applies to your purchase will normally be the version in place when you place your order.
If we make changes for future purchases, the updated version will be published on our website.
15. Governing law
These Terms of service are governed by the law of Scotland.
If you are a consumer, you will also have the benefit of any mandatory legal protections that apply to you in the country where you live. Nothing in these Terms of service is intended to take away rights that you have under those protections.
16. Contact us
If you have a question about these Terms of service, an order or anything else, please get in touch.
The With You Company Limited
48 West George Street
Glasgow
G2 1BP
UK
Company number: SC900052