Privacy policy
Last updated: 30 September 2026
We know privacy policies aren't the most exciting thing to read, but your information matters to us.
We've tried to keep this as clear and straightforward as possible, so you can understand what information we collect, why we use it and how we look after it.
Looking after people is at the heart of what we do. That includes looking after the information you trust us with.
Thank you for taking the time to read this.
At The With You Company Limited, we respect your privacy and want to be clear about how we use your personal information.
The With You Company Limited is the controller responsible for your personal information.
If you have any questions about how we use your personal information, you can contact us using the details at the end of this policy.
This policy explains what information we collect when you use our website, place an order, contact us or choose to receive emails from us.
What information we collect
Depending on how you use our website, we may collect:
- your name and contact details;
- billing and delivery information when you place an order;
- information about your order and any product personalisation you provide;
- information you give us when you contact us by email or through our website;
- your email address if you choose to receive marketing emails from us; and
- some technical information about how you use our website, such as information about your device and the pages you visit.
We don't ask you to provide sensitive personal information when placing an order or using our website, and we don't need it to provide our products and services.
How we use your information
We use your information to:
- process and deliver your orders;
- take payments and deal with returns, refunds or questions about your order;
- respond when you contact us;
- provide digital downloads where you've purchased them;
- process product options and personalisation;
- send you marketing emails where you have consented to receive them;
- understand how our website is being used and improve it; and
- meet our legal and accounting obligations.
We only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may be because:
- we need to use your information to fulfil a contract with you, such as processing and delivering an order;
- we have a legal obligation to use or retain certain information;
- we have a legitimate interest in operating, improving and protecting our business, where those interests are not overridden by your rights; or
- you have given us your consent, such as where consent is required for certain marketing or cookies.
Where we rely on consent, you can withdraw that consent at any time.
Who we share your information with
We use Shopify to operate our website, checkout and online store.
Depending on how you use our website, personal information may also be processed by payment providers and other service providers involved in processing your order or providing services to you, such as Shopify Payments, Shop Pay, Apple Pay, Google Pay and Klarna.
We also use services that help us operate and improve our website and fulfil orders, including Shopify's email and messaging tools, Easify Options, Checkbox Assistant and Pendora Downloads. These providers may process personal information on our behalf where necessary to provide their services.
We may share relevant information with delivery providers where necessary to deliver your order, and with professional advisers, regulators, law enforcement or other authorities where we are legally required to do so.
We don't sell or rent your personal information.
Online advertising
We may use online advertising to promote The With You Company and our products and services. This may involve working with third-party advertising platforms and using cookies or similar technologies to deliver, measure or improve advertising.
Where consent is required by law, we will ask for your consent before using cookies or similar technologies for these purposes. You can manage your choices through the Cookie preferences available on our website.
We may also use advertising platforms to reach relevant audiences based on information provided directly to those platforms, such as professional or demographic characteristics. Where we process personal information for these purposes, we will do so in accordance with applicable data protection law.
Emails from The With You Company
If you choose to receive marketing emails from us, we'll use your email address to send you things such as articles, news, updates and information about our products.
We will only send marketing emails where we have a lawful basis to do so. Where we rely on your consent, you can withdraw it at any time by using the unsubscribe link in our emails.
You can unsubscribe from marketing emails at any time. Unsubscribing from marketing emails will not affect service messages relating to orders you have placed with us.
Cookies
Our website uses cookies and similar technologies. Some are necessary for the website to function, including features such as security, shopping baskets, checkout and payment processing. Other cookies may help us understand how visitors use our website and improve our services.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage your cookie choices through the cookie preferences available on our website. You can also adjust your browser settings to control cookies, although disabling certain cookies may affect how the website functions.
How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including to meet our legal, accounting and reporting obligations, resolve disputes and enforce our agreements.
If you've signed up to receive marketing emails, we'll keep your email address while you remain subscribed, so that we can respect your preferences.
When we no longer need your personal information, we'll delete it or anonymise it where appropriate.
Your rights
You have rights over the personal information we hold about you. Depending on the circumstances, these may include the right to:
- ask for a copy of your information;
- ask us to correct information that is inaccurate;
- ask us to delete your information in certain circumstances;
- object to certain uses of your information, including direct marketing;
- ask for certain information in a portable format; and
- withdraw your consent where we are relying on consent.
You can unsubscribe from marketing emails at any time.
If you'd like to exercise any of your rights or have a question about how we use your information, email us at hello@thewithyoucompany.com.
International transfers
Some of the companies we use may process personal information outside the UK. Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
Complaints
If you're unhappy with how we've used your personal information, please contact us first and we'll do our best to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this policy
We may update this policy from time to time if the way we use personal information changes. We'll update the date at the top when we do.
Contact us
The With You Company Limited
48 West George Street
Glasgow
G2 1BP
United Kingdom