Refund policy
Last updated: 30 September 2026
If something isn't right with your order, please get in touch. We'll do our best to help.
Cancelling an order
If you buy goods from us online, you normally have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you decide to cancel, please email us at hello@thewithyoucompany.com, clearly stating that you wish to cancel your order and including your order number. You then have a further 14 days to return the goods.
You can handle the goods as you reasonably would in a shop. If the goods have been handled beyond what is reasonably necessary to inspect them, we may be able to make a deduction from your refund where permitted by law.
Some products are excluded from the statutory cancellation right, including certain personalised or made-to-order products and some perishable goods. This does not affect your rights if an item is faulty, damaged or not as described.
If you change your mind
If you cancel, we'll refund you in accordance with the law. This normally includes the cost of standard delivery. If you chose a more expensive delivery option, such as Express delivery, we'll refund the cost of standard delivery only.
You are responsible for the cost of returning the goods to us if you change your mind.
Personalised products
Some of our products can be personalised.
Personalised or made-to-order products may not be eligible for a change-of-mind return. However, this does not affect your legal rights if a personalised product is faulty, damaged or not as described.
Damaged, faulty or incorrect items
Please contact us as soon as possible if your order arrives damaged, is faulty, or you've received the wrong item.
We'll work with you to resolve the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.
Please email hello@thewithyoucompany.com.
Sale items
Sale items have the same consumer rights as items sold at full price.
Exchanges
We don't currently offer direct exchanges.
If you'd like a different product, you can return the original item where you're legally entitled to do so and place a new order.
Digital products
The With You Workplace Toolkit is a digital product supplied by download and subject to the Workplace Organisational Licence Agreement.
Because digital content can be supplied immediately, you'll be asked at checkout to consent to immediate access and acknowledge that you will lose your statutory right to cancel once the download begins.
Once you've given this consent and the download has begun, you will no longer have the statutory right to cancel for change of mind.
This does not affect your legal rights if the digital product is faulty or does not match its description.
If you have a technical problem accessing your files, please contact hello@thewithyoucompany.com and we'll do our best to resolve it.
Refunds
If you're entitled to a refund, we'll process it within the time required by law and normally return it to the original payment method.
Please remember that it can take some time for your bank or payment provider to process the refund.
Contact us
The With You Company Limited
48 West George Street
Glasgow
G2 1BP
United Kingdom